I placed an order with Air Sanctuary for a mini-split and some accessories. My install was slightly different than the average install and the people at Air Sanctuary wanted to be sure I hadn’t order an accessory in error.
They emailed me to make sure my order was right, and followed up with a phone call. Once I explained the order they understood and processed it immediately.
I am very happy with my experience with Air Sanctuary. Delivery was prompt and everything was received undamaged and the price was great!